International Simcard - Usage Instruction
Usage Instruction
- Turn off phone, insert sim. Remove any other sims.
- Turn on phone, turn on Data Roaming and Mobile Data
- Sim will auto set APN to mobile.lte.three.com.hk (Please double check this if cannot get online, see Troubleshooting Guide below.)
- Network will SMS you to confirm activation
- May take up to 2 hours during peak season
- Restart phone if it cannot be activated initially
- Network will SMS when 50%, 70% or 100% of high speed data usage is reached
- Refer to Troubleshooting Guide and Manual Network Connection section below if there is connection issue.
- Any issues, please see the contact methods below:
- Three hotline on 1037 or +852-1037 if any question
- Three direct online chat
- Whatsapp Simcard.net.au on +61-435-502-642
- Email info@simcard.net.au for any questions.
Troubleshooting Guide
- Check that APN is correctly set to mobile.lte.three.co.uk
- Android: Open Settings > Connections / Network and Internet > Mobile networks > Access Point Names > 3 > mobile.lte.three.com.hk
- iPhone: Open Settings > Mobile > Mobile Data Network > Mobile Data > APN is set to mobile.lte.three.com.hk
- Ensure Data Roaming and Mobile Data turned on
- Remove the sim, then restart the phone. After restart, insert the sim
- Try the sim in another phone
- Reset network settings:
- Android: Open Settings > General Management > Reset > Reset network settings > Reset settings
- iPhone: Open Settings > General > Reset > Reset Network Settings
- Connect to a network manually, see below
Manual Network Connection
Please manually connect to the following networks if it is not done by the sim or phone automatically.
- Android: Open Settings > Mobile networks > Network operators > Select manually
- iPhone: Open Settings > Carrier > Turn off Automatic > Select a network manually
Please contact us by email or Whatsapp +61-435-502-642 if there is any issue.
| Continent | Destination | Network |
|---|---|---|
| Africa | Congo | Vodafone |
| Africa | Ghana | Vodafone |
| Africa | Mozambique | Vodafone |
| Africa | South Africa | Vodafone |
| Africa | Tanzania | Vodafone |
| America | Mexico | AT&T |
| America | Canada | Rogers |
| America | Hawaii | AT&T |
| America | Puerto Rico | AT&T |
| America | USA | AT&T |
| America | USA Virgin Islands | AT&T |
| Asia Pacific | Australia | VHA |
| Asia Pacific | China | Unicom |
| Asia Pacific | Hong Kong | 3 |
| Asia Pacific | Indonesia | Bharti Airtel |
| Asia Pacific | Japan | Docomo |
| Asia Pacific | Macau | 3 |
| Asia Pacific | Malaysia | U Mobile / Digi |
| Asia Pacific | Myanmar | MPT |
| Asia Pacific | New Zealand | Vodafone |
| Asia Pacific | Singapore | Starhub |
| Asia Pacific | South Korea | KT |
| Asia Pacific | Sri Lanka | Hutch / Three / 3 / Etisalat |
| Asia Pacific | Taiwan | FarEasTone |
| Asia Pacific | Tasmania | VHA |
| Asia Pacific | Thailand | True Move |
| Asia Pacific | Vietnam | Vietnamobile |
| Asia Pacific | Bangladesh | Telenor Group |
| Asia Pacific | India | Bharti Airtel |
| Asia Pacific | Pakistan | Telenor Group |
| Europe and Central Asia | Albania | Vodafone |
| Europe and Central Asia | Austria | 3 |
| Europe and Central Asia | Azores | Vodafone |
| Europe and Central Asia | Belgium | TELENET GROUP BVBA/SPRL |
| Europe and Central Asia | Croatia | Tele2 |
| Europe and Central Asia | Czech Republic | Vodafone |
| Europe and Central Asia | Denmark | 3 |
| Europe and Central Asia | Estonia | Telia Group |
| Europe and Central Asia | Finland | Telia Group |
| Europe and Central Asia | France | Orange |
| Europe and Central Asia | Germany | Vodafone |
| Europe and Central Asia | Gotland | 3 |
| Europe and Central Asia | Greece | Vodafone |
| Europe and Central Asia | Hungary | Vodafone |
| Europe and Central Asia | Iceland | NOVA EHF |
| Europe and Central Asia | Ireland | 3 |
| Europe and Central Asia | Italy | 3 |
| Europe and Central Asia | Kazakhstan | Tele2 |
| Europe and Central Asia | Latvia | Telia Group |
| Europe and Central Asia | Lithuania | Telia Group |
| Europe and Central Asia | Madeira | Vodafone |
| Europe and Central Asia | Malta | Vodafone |
| Europe and Central Asia | Netherlands | Vodafone |
| Europe and Central Asia | Norway | Telia Group |
| Europe and Central Asia | Portugal | Vodafone |
| Europe and Central Asia | Romania | Vodafone |
| Europe and Central Asia | San Marino | 3 |
| Europe and Central Asia | Sardinia | 3 |
| Europe and Central Asia | Spain | Vodafone |
| Europe and Central Asia | Sweden | 3 |
| Europe and Central Asia | Switzerland | Sunrise |
| Europe and Central Asia | Turkey | Vodafone |
| Europe and Central Asia | United Kingdom | 3 |
| Europe and Central Asia | Vatican City | 3 |
| Europe and Central Asia | Armenia | VimpleCom |
| Europe and Central Asia | Bulgaria | Telenor Group |
| Europe and Central Asia | Georgia | VimpleCom |
| Europe and Central Asia | Kyrgyzstan | VimpleCom |
| Europe and Central Asia | Luxembourg | T-Mobile Europe |
| Europe and Central Asia | Montenegro | Telenor Group |
| Europe and Central Asia | Poland | T-Mobile Europe |
| Europe and Central Asia | Russia | VimpleCom |
| Europe and Central Asia | Serbia | Telenor Group |
| Europe and Central Asia | Slovakia | T-Mobile Europe |
| Europe and Central Asia | Tajikistan | Tacom |
| Europe and Central Asia | Ukraine | VimpleCom |
| Europe and Central Asia | Uzbekistan | VimpleCom |
| Middle East | Israel | Partner Communications |
| Middle East | Kuwait | Zain (MTC) |
| Middle East | Bahrain | Zain Bahrain |
| Middle East | UAE | DU |