International Simcard - Usage Instruction

Usage Instruction

  • Turn off phone, insert sim. Remove any other sims.
  • Turn on phone, turn on Data Roaming and Mobile Data
  • Sim will auto set APN to mobile.lte.three.com.hk (Please double check this if cannot get online, see Troubleshooting Guide below.)
  • Network will SMS you to confirm activation
    • May take up to 2 hours during peak season
    • Restart phone if it cannot be activated initially
  • Network will SMS when 50%, 70% or 100% of high speed data usage is reached
  • Refer to Troubleshooting Guide and Manual Network Connection section below if there is connection issue.
  • Any issues, please see the contact methods below:

Troubleshooting Guide

  • Check that APN is correctly set to mobile.lte.three.co.uk
    • Android: Open Settings > Connections / Network and Internet > Mobile networks > Access Point Names > 3 > mobile.lte.three.com.hk
    • iPhone: Open Settings > Mobile > Mobile Data Network > Mobile Data > APN is set to mobile.lte.three.com.hk
  • Ensure Data Roaming and Mobile Data turned on
  • Remove the sim, then restart the phone. After restart, insert the sim
  • Try the sim in another phone
  • Reset network settings:
    • Android: Open Settings > General Management > Reset > Reset network settings > Reset settings
    • iPhone: Open Settings > General > Reset > Reset Network Settings
  • Connect to a network manually, see below

Manual Network Connection

Please manually connect to the following networks if it is not done by the sim or phone automatically.

  • Android: Open Settings > Mobile networks > Network operators > Select manually
  • iPhone: Open Settings > Carrier > Turn off Automatic > Select a network manually

Please contact us by email or Whatsapp +61-435-502-642 if there is any issue.

Continent Destination Network
Africa Congo Vodafone
Africa Ghana Vodafone
Africa Mozambique Vodafone
Africa South Africa Vodafone
Africa Tanzania Vodafone
America Mexico AT&T
America Canada Rogers
America Hawaii AT&T
America Puerto Rico AT&T
America USA AT&T
America USA Virgin Islands AT&T
Asia Pacific Australia VHA
Asia Pacific China Unicom
Asia Pacific Hong Kong 3
Asia Pacific Indonesia Bharti Airtel
Asia Pacific Japan Docomo
Asia Pacific Macau 3
Asia Pacific Malaysia U Mobile / Digi
Asia Pacific Myanmar MPT
Asia Pacific New Zealand Vodafone
Asia Pacific Singapore Starhub
Asia Pacific South Korea KT
Asia Pacific Sri Lanka Hutch / Three / 3 / Etisalat
Asia Pacific Taiwan FarEasTone
Asia Pacific Tasmania VHA
Asia Pacific Thailand True Move
Asia Pacific Vietnam Vietnamobile
Asia Pacific Bangladesh Telenor Group
Asia Pacific India Bharti Airtel
Asia Pacific Pakistan Telenor Group
Europe and Central Asia Albania Vodafone
Europe and Central Asia Austria 3
Europe and Central Asia Azores Vodafone
Europe and Central Asia Belgium TELENET GROUP BVBA/SPRL
Europe and Central Asia Croatia Tele2
Europe and Central Asia Czech Republic Vodafone
Europe and Central Asia Denmark 3
Europe and Central Asia Estonia Telia Group
Europe and Central Asia Finland Telia Group
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Europe and Central Asia Germany Vodafone
Europe and Central Asia Gotland 3
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Europe and Central Asia Hungary Vodafone
Europe and Central Asia Iceland NOVA EHF
Europe and Central Asia Ireland 3
Europe and Central Asia Italy 3
Europe and Central Asia Kazakhstan Tele2
Europe and Central Asia Latvia Telia Group
Europe and Central Asia Lithuania Telia Group
Europe and Central Asia Madeira Vodafone
Europe and Central Asia Malta Vodafone
Europe and Central Asia Netherlands Vodafone
Europe and Central Asia Norway Telia Group
Europe and Central Asia Portugal Vodafone
Europe and Central Asia Romania Vodafone
Europe and Central Asia San Marino 3
Europe and Central Asia Sardinia 3
Europe and Central Asia Spain Vodafone
Europe and Central Asia Sweden 3
Europe and Central Asia Switzerland Sunrise
Europe and Central Asia Turkey Vodafone
Europe and Central Asia United Kingdom 3
Europe and Central Asia Vatican City 3
Europe and Central Asia Armenia VimpleCom
Europe and Central Asia Bulgaria Telenor Group
Europe and Central Asia Georgia VimpleCom
Europe and Central Asia Kyrgyzstan VimpleCom
Europe and Central Asia Luxembourg T-Mobile Europe
Europe and Central Asia Montenegro Telenor Group
Europe and Central Asia Poland T-Mobile Europe
Europe and Central Asia Russia VimpleCom
Europe and Central Asia Serbia Telenor Group
Europe and Central Asia Slovakia T-Mobile Europe
Europe and Central Asia Tajikistan Tacom
Europe and Central Asia Ukraine VimpleCom
Europe and Central Asia Uzbekistan VimpleCom
Middle East Israel Partner Communications
Middle East Kuwait Zain (MTC)
Middle East Bahrain Zain Bahrain
Middle East UAE DU