CMLink Docomo Japan Setup
Android setup
1. Please only insert the sim when you arrive in Japan
2. Open Settings > Connections / Network and Internet > Mobile networks > Access Point Names
3. Add or Edit "CMLink" with the following information
APN: cmlink.com
Username: cmjp@cmlink.com
Password: cmlink
4. Please contact us immediately via WIFI if there is any problem
- Whatsapp: +61-435-502-642
- Email: info@simcard.net.au
5. For troubleshooting guide, please see end of this page
iOS setup
1. Please only insert the sim when you arrive in Japan
2. Open Safari, download this file https://www.cmlink.com/jpAdmin/sites/default/files/CMLink.mobileconfig
Press Allow for any questions
3. Open Settings > General > Profiles & Device Management
Restart phone if the "Profiles & Device Management" does not show up.
4. Then, click Install at the top-right corner. Click Install again when asked.
5. Done after installation.
6. After your Japan trip, the profile installed above can be removed:
Open Settings > General > Profiles (Scroll to bottom) > Find the CMLink Profile > Remove Profile > Delete
7. Please contact us immediately via WIFI if there is any problem
- Whatsapp: +61-435-502-642
- Email: info@simcard.net.au
8. For troubleshooting guide, please see end of this page
Troubleshooting Guide
1. For Android, please ensure APN is setup correctly
2. Manually connect to the NTT Docomo Network
- Android: Open Settings > Mobile networks > Network operators > Select manually > NTT Docomo Network
- iPhone: Open Settings > Carrier > Turn off Automatic > Select a network manually > NTT Docomo Network
3. Try the sim in another phone
4. Reset network settings:
- Android: Open Settings > General Management > Reset > Reset network settings > Reset settings > Then restart phone > Add APN again
- iPhone: Open Settings > General > Reset > Reset Network Settings > Then restart phone > Follow iOS Setup guide again
5. For a dual-sim phone, please ensure
- This Japan sim is the only sim in the phone. Disable the other sim slot.
- The phone is using data from this sim, not the data from another sim slot.
6. Please contact us immediately via WIFI if there is any problem
- Whatsapp: +61-435-502-642
- Email: info@simcard.net.au