CMLink Docomo Japan Setup

Android setup

1. Please only insert the sim when you arrive in Japan

2. Open Settings > Connections / Network and Internet > Mobile networks > Access Point Names

3. Add or Edit "CMLink" with the following information
APN: cmlink.com
Username: cmjp@cmlink.com
Password: cmlink

4. Please contact us immediately via WIFI if there is any problem

5. For troubleshooting guide, please see end of this page

1. Please only insert the sim when you arrive in Japan

Press Allow for any questions

3. Open Settings > General > Profiles & Device Management

Restart phone if the "Profiles & Device Management" does not show up.

4. Then, click Install at the top-right corner. Click Install again when asked.

5. Done after installation.

6. After your Japan trip, the profile installed above can be removed:

Open Settings > General > Profiles (Scroll to bottom) > Find the CMLink Profile > Remove Profile > Delete

7. Please contact us immediately via WIFI if there is any problem

8. For troubleshooting guide, please see end of this page

1. For Android, please ensure APN is setup correctly

2. Manually connect to the NTT Docomo Network

Android: Open Settings > Mobile networks > Network operators > Select manually > NTT Docomo Network
iPhone: Open Settings > Carrier > Turn off Automatic > Select a network manually > NTT Docomo Network

3. Try the sim in another phone

4. Reset network settings:

Android: Open Settings > General Management > Reset > Reset network settings > Reset settings > Then restart phone > Add APN again
iPhone: Open Settings > General > Reset > Reset Network Settings > Then restart phone > Follow iOS Setup guide again

5. For a dual-sim phone, please ensure

6. Please contact us immediately via WIFI if there is any problem