Q: Does it work in one of the countries or all countries?
A: This sim will work in all countries within the 15-Day period. For example, you can use it in USA as well as Singapore and UK within the 15-Day period.
Q: Do you send from Sydney or overseas?
A: We send from Sydney to all locations in Australia via AusPost.
Q: When should we activate the SIM?
A: Please activate when you arrive in destination.
Q: How do I activate the SIM and surf the internet?
A: Just pop your SIM into your device and switch it on. The APN will be set automatically. Turn on roaming. Three will then text you to let you know they have started activating it.
Q: When does the 15 days commence?
A: It commences when the SIM is activated.
Q: How do I know the data balance?
A: The network will SMS you when 50%, 70% and 100% of data usage is reached.
Q: Can the SIM be used as personal hotspot / tethering in mobile?
A: Yes, if the local network support tethering, it can be used as personal hotspot to share data with other mobiles and tablets.
Q: Can I use this SIM in tablet?
A: Yes, it can be used in tablets.
Q: What if there is any issue?
A: Please Whatsapp us on +61-435-502-642 or call +852-1037 to contact helpdesk. Please always contact us as soon as you find there is a problem when you are overseas using the sim, we will always try to resolve the problem together. We do not accept return / refund - 1. if you only contact us after you return to Australia. 2. if you have not contacted us and decided that the sim is not working and looked for other solutions.